REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant road rules regulations permit and licence requirements of the relevant stateterritory road traffic authority

Relevant OHampS and environmental procedures and regulations

Bicycle handling procedures

Workplace operational instructions

Procedures to be followed in the event of an emergency

Preoperational checks carried out on bicycle and related action

Map reading and road navigation techniques

Cycling hazards and related defensive riding techniques

Factors which may cause traffic delays and diversions and related action that can be taken by a courier cyclist

Requirements of courier work systemsoperations and relevant equipment

Procedures and policies concerning the identification acceptance and carrying of dangeroushazardous goods

Required skills

Communicate effectively with others when riding a commercial courier or delivery bicycle

Read and interpret instructions procedures information and signs relevant to the riding of a commercial courier or delivery bicycle

Interpret and follow operational instructions and prioritise work

Complete documentation related to the riding of a commercial courier or delivery bicycle

Operate electronic communication equipment to required protocol

Work collaboratively with others when riding a commercial courier or delivery bicycle

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may arise when riding a commercial courier or delivery bicycle in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unexpected events that may occur when riding a commercial courier or delivery bicycle

Apply precautions and required action to minimise control or eliminate hazards that may exist during work activities

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Apply fatigue management knowledge and techniques when riding a commercial courier or delivery bicycle

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OHampS standards

Monitor performance of bicycle and its equipment and take appropriate action if required

Service bicycle in terms of maintenance schedule and standard operating procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Work may be carried out in typical road transport situations, including:

Customers may be:

Bicycle handling procedures may include:

Pre-operational checks may include:

Minor routine repairs may include:

Hazards may include:

Personal protective equipment may include:

Hazardous or dangerous goods may include:

Consultative processes may involve:

Factors that can cause traffic delays and diversions may include:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Information and documentation may include:

Applicable procedures and codes may include: